Steps to File a Claim
Notify Us Promptly
How to Contact Us
Courier (for offline submission):
IndusInd General Insurance,
3rd Floor, Krishe Block, Krishe Sapphire,
Madhapur, Hyderabad - 500081
Cashless Treatment at Network Hospitals
Once you notify us, IndusInd General Insurance (previously known as Reliance General Insurance) will:
- Verify your policy and send an approval letter to the hospital.
- Alert the hospital about any missing documents within 4 hours.
- Notify you if the treatment isn’t covered.
Cashless Treatment at Authorised Non-Network Hospitals
The Cashless Everywhere feature allows you to avail of cashless hospitalisation even at non-network hospitals.
The cashless claim is available via the IndusInd health claims team (previously known as Reliance health claims team), ICARE, on your health card:
- Call: 022-4890 3009 (Paid)
- Submit documents to ICARE
- ICARE will coordinate for cashless approval if eligible
Reimbursement Claims (Any Hospital)
If your cashless claim is denied, don’t worry. You can still claim via reimbursement.
- Fill and sign the claim form
- Submit required documents (bills, prescriptions, discharge summary, etc.) within 15 days of treatment
- We will process and pay the approved amount, usually within 30 days
For precise claim-related information, please refer to the policy documents or contact our customer helpline.