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AI in claims, underwriting and CX: BFSI leaders warn against 'cold automation'

 

Published By: ETBFSI​

Published Date: 27/02/2026

Industry leaders in banking, financial services and insurance (BFSI) caution that while artificial intelligence (AI) has transformative potential for claims and underwriting, its deployment must be thoughtful and human-centric rather than purely automated.

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